Gift Cards Terms & Conditions

GIFT CARDS TERMS AND CONDITIONS

1. Introduction

Your purchase, use, redemption, or attempted redemption of a gift card constitutes your acceptance to be bound by these Gift Card Terms and Conditions.

If you have any questions, problems or would like more information about your Gift Card, you may get in touch with us via the following methods:

Our customers can contact hello@shoehq.com.au for support.

2. Definitions

"Access Code" means the 16-digit access code printed on the back of the Digital Gift Card.

"Gift Card" means the Shoe HQ Gift Card purchased online and can only be used at shoehq.com.au

"Shoe HQ" or “we” or “us” or “our” means Shoe HQ is owned by W.M Ritchie (Aust) Pty Ltd ABN 63 134 703 469. www.shoehq.com.au is a shopping experience website of W.M Ritchie (Aust) Pty Ltd that allow consumers to browse, select and purchase products from W.M Ritchie (Aust) Pty Ltd ABN 63 134 703 469 (Shoe HQ) (www.shoehq.com.au) from a variety of brands, including but not limited to Sandler, Easy Steps, Wide Steps, Active Flex, Jane Debster, Ravella, Pink Inc, Alan Pinkus, A.P.Too, Ravella and Nina.

“Website” means shoehq.com.au.

“Residual Value" means, at any time, the unspent or unused portion of the initial value loaded onto your Gift Card.

"You" or "your" means the person who has and/or uses the Gift Card for the purposes of these Gift Card Terms and Conditions, or who authorises another person to have or use the Gift Card on their behalf.

3. Gift Card Redemption

Once loaded with value, you can redeem your Gift Card for purchases of Products in-store and online at the Shoe HQ site.


4. Loading value and activation of your Gift Card

You must specify the quantity of Gift Cards you wish to purchase and then nominate the value you wish to be loaded on the Gift Card(s). Please note that a minimum of $25.00 and a maximum of $250.00 can be loaded onto each Gift Card.  

You can pay for your Gift Card value with any payment method accepted by us at the time of purchase (other than with another Gift Card).

The transaction will be completed when the Gift Card is loaded with value and activated by us. Gift Cards will be activated at the time of purchase. In the unlikely event of a delay with the activation of the Gift Card, you may temporarily be unable to make purchases using the Gift Card. If you experience any delay with the activation of your Gift Card, our customers can contact hello@shoehq.com.au for support.

5. Using your Gift Card

Making a purchase with your Gift Card is only available at shoehq.com.au

Select the Products that you wish to purchase online with your Gift Card, follow the prompts and enter your Gift Card number and Access Code at the checkout.

By entering the Gift Card number and Access Code at the checkout, you authorise us to reduce the total value or Residual Value of your Gift Card by the value of the Products purchased. The transaction will be completed when the value has reduced on your Gift Card.

No change will be given for any Residual Value. The Residual Value may only be used for future purchases until the Gift Card expires.

Purchases exceeding the Residual Value

If you wish to make a purchase of goods for an amount that exceeds the available value of the Gift Card (whether that be the initial total value or the Residual Value), you will be required to pay the difference using another form of payment. If making a purchase online, you can combine your Gift Card with a credit card as payment.

Exchanging items purchased with a Gift Card

Products that are purchased in whole or in part with a Gift Card may be returned, exchanged, or replaced subject to our Returns Policy and in accordance with the Australian Consumer Law.

Our Returns Policy includes the right for us to issue a Gift Card instead of other tender or cash, in certain circumstances.

No cash advances

You cannot redeem Gift Cards for cash or use Gift Cards to obtain cash advances.

Checking your Gift Card balance, expiry date and transaction history.

You will not be sent statements of transactions for your Gift Card. You can check your Gift Card balance and expiry date from your email or contact hello@shoehq.com.au for more information. 

No exchange of Gift Card

You cannot exchange your Gift Card for a different denomination or for another tender, cash or discount.

No purchase of another Gift Card

You cannot use a Gift Card to purchase another Gift Card.

Gift Cards cannot be reloaded

If the value of the Gift Card has been exhausted (ie there is no Residual Value), it cannot be reloaded and should be destroyed.


6. Expiry of Gift Cards

Gift Cards are valid for 3 years from the date of supply or until no amount remains on the gift card, whichever is earlier. 

On expiry, the Gift Card will automatically become invalid, and any residual value will not be refunded or credited and will become our property.

It is up to you to use the full value of the Gift Card before the expiry date.

7. Voiding and cancellation of Gift Cards

 A Gift Card is void once it is expended or expires.

We may also cancel Gift Cards in the following circumstances:

We may cancel a Gift Card that has been defaced, mutilated, damaged, or altered in any way unless such damage is proven to have been caused by us or our agents or contractors.

We may cancel a Gift Card if you do not agree to a variation of these Gift Card Terms and Conditions pursuant to paragraph 9 below.

We reserve the right to cancel any Gift Card, or the Gift Card program, for any reason at any time without notice. In such instances we may provide a refund.

8. Lost, stolen, or damaged Gift Cards

You are responsible for the use, security, and care of your Gift Card. 

You are liable for all transactions on your Gift Card (except to the extent of any fraud or negligence by us).

The person in possession of the Gift Card will be treated as the owner of the Gift Card.

Lost or stolen Gift Cards will not be replaced or refunded.

Defaced, mutilated, damaged, or altered Gift Cards will not be redeemed, replaced, or refunded, unless such damage is proven to have been caused by us or our agents or contractors.

9. Changes to Terms and Conditions

We may at any time vary any of the terms contained in these Gift Card Terms and Conditions. The varied terms will be published on the Website and in selected marketing materials. The varied terms will take effect from the date that they are published on the Website (Variation Date).

If you do not agree to the varied term, you must notify us in writing within 14 days of the Variation Date. If you notify us within the notice period that you do not accept the varied terms, we may cancel your Gift Card and refund any Residual Value to you.

10. Privacy and confidentiality

Our Privacy Policy and Privacy Collection Statement explain how we manage the personal information that we may collect from you with respect to Gift Cards. You can access the Privacy Policy on our Website or contact hello@shoehq.com.au for more information.

11. Limitation of liability

These Gift Card Terms and Conditions do not affect your statutory rights. Other than those statutory rights that cannot be excluded, any conditions implied by any other laws are excluded from these Gift Card Terms and Conditions.

To the extent permitted by law:

We will not be liable to you for any loss or damage (whether direct, indirect, or consequential) howsoever caused, nor will we be in default under these Gift Card Terms and Conditions for failure to observe or perform any of our obligations under these Gift Card Terms and Conditions for any reason or cause except if caused by our gross negligence; and if we are liable to you, we limit our liability to you in respect of any claim, however it arises, to the Residual Value on your Gift Card at the time you make a claim against us.

12. Applicable law

These Gift Card Terms and Conditions are governed and interpreted in accordance with the laws of Victoria, Australia. Any dispute in connection with a Gift Card is exclusively subject to the jurisdiction of the courts of Victoria, Australia and the Federal Court of Australia.